On the group and the circuit group of a graph. - Steve Gallant (Discret. Math., 1973)

Successful customer relationship management in financial applications (tutorial PM-1). - Steve Gallant; Gregory Piatetsky-Shapiro; Dorian Pyle (KDD Tutorial Notes, 2000)

Value-based data mining and web mining for CRM. - Steve Gallant; Gregory Piatetsky-Shapiro; Ming Tan (KDD Tutorials, 2001)