Service Provider Considerations for IT Service Management. - Larisa Shwartz; Naga Ayachitula; Melissa J. Buco; Maheswaran Surendra; Christopher Ward; Steve Weinberger (Integrated Network Management, 2007)

IT Service Provider's Multi-Customer and Multi-Tenant Environments. - Larisa Shwartz; Naga Ayachitula; Melissa J. Buco; Genady Grabarnik; Maheswaran Surendra; Christopher Ward; Steve Weinberger (CEC/EEE, 2007)

Integrated change and configuration management. - Christopher Ward; Vijay Aggarwal; Melissa J. Buco; Emi Olsson; Steve Weinberger (IBM Syst. J., 2007)