Evaluating Synthetic Speech Devices. - Raymond W. Bennett; Steven L. Greenspan (HCI (2), 1987)

An evaluation of the diagnostic rhyme test. - Steven L. Greenspan; Raymond W. Bennett; Ann K. Syrdal (Int. J. Speech Technol., 1998)

Interpersonal trust and common ground in electronically mediated communication. - Steven L. Greenspan; David Goldberg 002; David M. Weimer; Andrea Basso 001 (CSCW, 2000)

PhoneChannel: Using The Web and TV to Augment The Telephone. - Andrea Basso 001; David Goldberg 002; Steven L. Greenspan; David M. Weimer (WebNet, 2000)

First impressions: emotional and cognitive factors underlying judgments of trust e-commerce. - Andrea Basso 001; David Goldberg 002; Steven L. Greenspan; David M. Weimer (EC, 2001)

Complex activities in an operations center: a case study and model for engineering interaction. - Judith M. Brown; Steven L. Greenspan; Robert Biddle (EICS, 2013)

Incident response teams in IT operations centers: the T-TOCs model of team functionality. - Judith M. Brown; Steven L. Greenspan; Robert Biddle (Cogn. Technol. Work., 2016)

From Incident to Insight: Incident Responders and Software Innovation. - Robert Biddle; Judith M. Brown; Steven L. Greenspan (IEEE Softw., 2019)