Connecting to the Internet - What Connecting Institutions Should Anticipate. - Martyne M. Hallgren; Jack W. Pope; Pat Smith; John R. Cordani; Steven Sather; Joyce McGowan (RFC, 1992)

Lessons learned: implementing a desktop replacement program. - Anne Lind; Steven Sather; Linwood Futrelle; Patrick Valiquette (SIGUCCS, 2001)