Understanding key issues in designing and using knowledge flow networks: An optimization-based managerial benchmarking approach. - Su Dong 001; Monica S. Johar; Ram L. Kumar (Decis. Support Syst., 2012)

A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks. - Su Dong 001; Monica S. Johar; Ram L. Kumar (J. Manag. Inf. Syst., 2012)

Are you addicted to the Internet or on the Internet?_x000D_ A Cognition-Attitude-Behavior-Consequence Hierarchy Model to Study Internet Addiction. - Su Dong 001; Ruth King; Tamuchin McCreless (AMCIS, 2015)

Optimal Pricing and Workforce Composition for Service Delivery Using a Hybrid Workforce (Research in Progress). - Su Dong 001; Monica S. Johar; Ram L. Kumar (WEB, 2016)

Design of Contracts and Workflows for Knowledge Intensive IT Service Environments. - Su Dong 001; Monica S. Johar; Ram L. Kumar (Decis. Sci., 2019)

An optimization approach for hybrid workflows in platform-enabled private service marketplaces. - Su Dong 001; Monica S. Johar; Ram L. Kumar (Eur. J. Oper. Res., 2023)