A Conversation Analysis of Non-Progress and Coping Strategies with a Banking Task-Oriented Chatbot. - Chi-Hsun Li; Su-Fang Yeh; Tang-Jie Chang; Meng-Hsuan Tsai; Ken Chen; Yung-Ju Chang (CHI, 2020)

Exploring Users' Preferences for Chatbot's Guidance Type and Timing. - Meng-Hsin Wu; Su-Fang Yeh; Xi-Jing Chang; Yung-Ju Chang (CSCW Companion, 2021)

How to Guide Task-oriented Chatbot Users, and When: A Mixed-methods Study of Combinations of Chatbot Guidance Types and Timings. - Su-Fang Yeh; Meng-Hsin Wu; Tze-Yu Chen; Yen-Chun Lin; Xi-Jing Chang; You-Hsuan Chiang; Yung-Ju Chang (CHI, 2022)