The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator. - Hsin Hsin Chang; Su Wen Chen (Comput. Hum. Behav., 2008)

The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator. - Hsin Hsin Chang; Su Wen Chen (Online Inf. Rev., 2008)

Consumer perception of interface quality, security, and loyalty in electronic commerce. - Hsin Hsin Chang; Su Wen Chen (Inf. Manag., 2009)