A Conceptual Model for Bidirectional Service, Information and Product Quality in an IS Outsourcing Collaboration Environment. - Subrata Chakrabarty (HICSS, 2006)

Organisational culture of customer care: market orientation and service quality. - Kenneth W. Green Jr.; Subrata Chakrabarty; Dwayne Whitten (Int. J. Serv. Stand., 2007)

Understanding Service Quality and Relationship Quality in is Outsourcing: Client Orientation & Promotion, Project Management Effectiveness, and the Task-Technology-Structure Fit. - Subrata Chakrabarty; Dwayne Whitten; Kenneth W. Green Jr. (J. Comput. Inf. Syst., 2008)

The strategic choice to continue outsourcing, switch vendors, or backsource: Do switching costs matter? - Dwayne Whitten; Subrata Chakrabarty; Robin L. Wakefield (Inf. Manag., 2010)

The Sidelining of Top IT Executives in the Governance of Outsourcing: Antecedents, Power Struggles, and Consequences. - Subrata Chakrabarty; Dwayne Whitten (IEEE Trans. Engineering Management, 2011)