Identification of total quality management enablers and information technology resources for ICT industry: a Pareto analysis approach. - Suby Khanam; Faisal Talib; Jamshed Siddiqui (Int. J. Inf. Qual., 2015)

An instrument validation of TQM enablers and IT resources in Indian ICT organizations. - Suby Khanam; Faisal Talib; Jamshed Siddiqui (J. Syst. Inf. Technol., 2020)