A generic software architecture of a text processing system for analyzing product warranty claims data. - Ashish Sureka; Sudripto De; Kishore Varma Indukuri (Bangalore Compute Conf., 2008)

Mining Automotive Warranty Claims Data for Effective Root Cause Analysis. - Ashish Sureka; Sudripto De; Kishore Varma Indukuri (DASFAA, 2008)