A type2 Fuzzy Logic System for workforce management in the telecommunications domain. - Summer Kassem; Hani Hagras; Gilbert Owusu; Siddhartha Shakya (FUZZ-IEEE, 2012)

Enhancing Field Service Operations via Fuzzy Automation of Tactical Supply Plan. - Siddhartha Shakya; Summer Kassem; Ahmed Mohamed 005; Hani Hagras; Gilbert Owusu (Transforming Field and Service Operations, 2013)