Understanding the consequences of information systems service quality on IS service reuse. - William J. Kettinger; Sung-Hee "Sunny" Park; Jeffery Smith (Inf. Manag., 2009)

Group-level effects of facilitating conditions on individual acceptance of information systems. - Sung-Hee "Sunny" Park; Lorraine Lee; Mun Yong Yi (Inf. Technol. Manag., 2011)