The Issue of Reliability in Software Mediated Process Assessments. - Anup Shrestha; Aileen Cater-Steel; Mark A. Toleman; Terry Rout; Suren Behari (SPICE, 2016)

Development and evaluation of a software-mediated process assessment method for IT service management. - Anup Shrestha; Aileen Cater-Steel; Mark Toleman; Suren Behari; Mohammad Mehdi Rajaeian (Inf. Manag., 2020)