Voice messaging enhancing the user interface design based on field performance. - Arlene F. Aucella; Susan F. Ehrlich (CHI, 1986)

Social and psychological factors influencing the design of office communications systems. - Susan F. Ehrlich (CHI, 1987)

Positioning human factors in the user interface development chain. - Jonathan Grudin; Susan F. Ehrlich; Rick Shriner (CHI, 1987)

Strategies for Encouraging Successful Adoption of Office Communication Systems. - Susan F. Ehrlich (ACM Trans. Inf. Syst., 1987)

Integrating human factors and software development. - Jonathan Grudin; John M. Carroll 001; Susan F. Ehrlich; Mike Grisham; Harry Hersh (CHI, 1988)

Tools for supporting cooperative work near and far: highlights from the CSCW conference. - Susan F. Ehrlich; Tora Bikson; Wendy E. Mackay; John C. Tang (CHI, 1989)