Clustering, Agency Costs and Operating Efficiency: Evidence from Nursing Home Chains. - Susan Feng Lu; Gerard J. Wedig (Manag. Sci., 2013)

Do Mandatory Overtime Laws Improve Quality? Staffing Decisions and Operational Flexibility of Nursing Homes. - Susan Feng Lu; Lauren Xiaoyuan Lu (Manag. Sci., 2017)

Does Telemedicine Improve Operational Efficiency? Evidence from New York Emergency Departments. - Shujing Sun; Susan Feng Lu; Huaxia Rui (ICIS, 2018)

Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. - Susan Feng Lu; Huaxia Rui (Manag. Sci., 2018)

Does Technology Substitute for Nurses? Staffing Decisions in Nursing Homes. - Susan Feng Lu; Huaxia Rui; Abraham Seidmann (Manag. Sci., 2018)

Does Telemedicine Reduce ED Congestion? Evidence from New York State. - Shujing Sun; Susan Feng Lu; Huaxia Rui (HICSS, 2019)

Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State. - Shujing Sun; Susan Feng Lu; Huaxia Rui (Inf. Syst. Res., 2020)

Does Competition Improve Service Quality? The Case of Nursing Homes Where Public and Private Payers Coexist. - Susan Feng Lu; Konstantinos Serfes; Gerard J. Wedig; Bingxiao Wu (Manag. Sci., 2021)

Does Nonprofit Ownership Matter for Firm Performance? Financial Distress and Ownership Conversion of Nursing Homes. - Lauren Xiaoyuan Lu; Susan Feng Lu (Manag. Sci., 2022)

The Value of Health Information Technology Interoperability: Evidence from Interhospital Transfer of Heart Attack Patients. - Yao Li; Lauren Xiaoyuan Lu; Susan Feng Lu; Jian Chen 016 (Manuf. Serv. Oper. Manag., 2022)

Patient Routing to Skilled Nursing Facilities: The Consequences of the Medicare Reimbursement Rule. - Ginger Zhe Jin; Ajin Lee; Susan Feng Lu (Manag. Sci., 2022)

Estimating the Stockout-Based Demand Spillover Effect in a Fashion Retail Setting. - Songtao Li; Lauren Xiaoyuan Lu; Susan Feng Lu; Simin Huang (Manuf. Serv. Oper. Manag., 2023)

Worker Experience and Donor Heterogeneity: The Impact of Charitable Workers on Donors' Blood Donation Decisions. - Wilson Lin; Susan Feng Lu; Tianshu Sun (Manuf. Serv. Oper. Manag., 2023)

Designing supply chain strategies against epidemic outbreaks such as COVID-19: Review and future research directions. - Kannan Govindan 002; Suresh P. Sethi; T. C. E. Cheng; Susan Feng Lu (Decis. Sci., 2023)

Does Social Media Dominate Government Report Cards in Influencing Nursing Home Demand? - Yuanchen Li; Lauren Xiaoyuan Lu; Susan Feng Lu (Manuf. Serv. Oper. Manag., 2023)

Revolutionizing Healthcare: A Comprehensive Examination of Telemedicine's Journey, Hurdles, and Future Frontiers. - Susan Feng Lu; Shujing Sun (Found. Trends Technol. Inf. Oper. Manag., 2025)