The crystal ball of research: how to use it to learn about the user community. - Susan Grajek (SIGUCCS, 1988)

Telecom and IT: moving toward unified support. - Susan Grajek; Gunther Dannheim; Jeffrey Euben; Joseph Paolillo; David Stagg (SIGUCCS, 2002)

Why to market IT services and how to do it. - Susan Grajek; Patrick Lynch; Laurie Cagnetta (SIGUCCS, 2002)