The Gratification Niches of Personal E-mail and the Telephone. - John Dimmick; Susan L. Kline; Laura Stafford (Commun. Res., 2000)

Social Effects of an Anthropomorphic Help Agent: Humans versus Computers. - Prabu David; Tingting Lu; Susan L. Kline; Li Cai (Cyberpsychology Behav. Soc. Netw., 2007)

Understanding the Effects of Nonstraightforward Communication in Organizational Discourse. - Susan L. Kline; Bethany Simunich; Heath Weber (Commun. Res., 2008)