An evaluation of animated demonstrations of learning computer-based tasks. - Susan Palmiter; Jay Elkerton (CHI, 1991)

Animated Demonstrations vs Written Instructions for Learning Procedural Tasks: A Preliminary Investigation. - Susan Palmiter; Jay Elkerton; Patricia Baggett (Int. J. Man Mach. Stud., 1991)

Animated Demonstrations for Learning Procedural Computer-Based Tasks. - Susan Palmiter; Jay Elkerton (Hum. Comput. Interact., 1993)

The Effectiveness of Animated Demonstrations for Computer-based Tasks: a Summary, Model and Future Research. - Susan Palmiter (J. Vis. Lang. Comput., 1993)

Breaking away from the conventional 'usability lab': the Customer-Centered Design Group at Tektronix, Inc. - Susan Palmiter; Gene Lynch; Scott Lewis; Mark Stempski (Behav. Inf. Technol., 1994)

Ethnographic data for product development: a collaborative process. - Scott Lewis; Michael Mateas; Susan Palmiter; Gene Lynch (Interactions, 1996)

Focus on the individual: the future of web-based product support. - Susan Palmiter; Gene Lynch; Jennifer Day; Melinda Geist; Bryan Rhoads (CHI Extended Abstracts, 2005)