A buyer behaviour framework for the development and design of software agents in e-commerce. - Susan Sproule; Norman P. Archer (Internet Res., 2000)

Knowledgeable Agents for Search and Choice Support in E-commerce: A Decision Support Systems Approach. - Susan Sproule; Norman P. Archer (J. Electron. Commer. Res., 2000)

Pre-Purchase Online Information Seeking: Search versus Browse. - Brian Detlor; Susan Sproule; Chris Gupta (J. Electron. Commer. Res., 2003)