Application of Lean Six Sigma Methodology to Optimization Processes of Data Management in an Educational Context. - Susana Falcão; Francisco Nunes; Alberto Carneiro (KMIS, 2009)

Lean Six Sigma Applied to Quality and Productivity Improvement in the Management Cycle - Planning and Control - of an Education, Training and Social Integration Institution. - Susana Falcão; Francisco Nunes; Sofia Cheis Gil; Silvia Peres; Sandra Nunes Alves (KMIS, 2011)