Efficient approximation of response time densities and quantiles in stochastic models. - Susanna W. M. Au-Yeung; Nicholas J. Dingle; William J. Knottenbelt (WOSP, 2004)

Approximate queueing network analysis of patient treatment times. - Susanna W. M. Au-Yeung; Peter G. Harrison; William J. Knottenbelt (VALUETOOLS, 2007)