Designers' Perceptions of Methods of Involving and Understanding Users. - Joy Goodman; Susannah Clarke; Patrick Langdon; P. John Clarkson (HCI (5), 2007)

Eliciting Mental Models of User Methods for Product and Communications Design. - Joy Goodman-Deane; Patrick Langdon; P. John Clarkson; Susannah Clarke (HCI (5), 2009)