System analysts' orientations and perceptions of system failure. - James J. Jiang; Gary Klein 001; Joseph L. Balloun; Suzanne M. Crampton (Inf. Softw. Technol., 1999)

A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement. - James J. Jiang; Gary Klein 001; Suzanne M. Crampton (Decis. Sci., 2000)