Utilizing Customer Feedback for Business Process Performance Analysis. - Amina Mustansir; Khurram Shahzad 002; Syed Irtaza Muzaffar; Muhammad Kamran Malik (BIR, 2018)

Using BPM Frameworks for Identifying Customer Feedback About Process Performance. - Sanam Ahmad; Syed Irtaza Muzaffar; Khurram Shahzad 002; Muhammad Kamran Malik (CAiSE Workshops, 2018)

Process Matching: Performance Trade-Off Between Summary and Full-Length Descriptions. - Syed Irtaza Muzaffar; Khurram Shahzad 002; Faisal Aslam; Madiha Khalid; Muhammad Kamran Malik (Comput. Informatics, 2019)

Deep Analysis of Process Model Matching Techniques. - Muhammad Ali 003; Khurram Shahzad 002; Syed Irtaza Muzaffar; Muhammad Kamran Malik (IEEE Access, 2020)

Intention mining: A deep learning-based approach for smart devices. - Syed Irtaza Muzaffar; Khurram Shahzad 002; Muhammad Kamran Malik; Khawar Mahmood (J. Ambient Intell. Smart Environ., 2020)