Customizable Cooperative Metering for Multi-ingress Service Level Agreements in Differentiated Network Services. - Syed Umair Ahmed Shah; Peter Steenkiste (IWQoS, 2001)

An Active Networking Approach to Service Customization. - Peter Steenkiste; Prashant R. Chandra; Jun Gao; Syed Umair Ahmed Shah (DANCE, 2002)

Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM. - Melissa J. Buco; Rong N. Chang; Laura Z. Luan; Christopher Ward; Joel L. Wolf; Philip S. Yu; Tevfik Kosar; Syed Umair Ahmed Shah (ISADS, 2003)