Incident Ticket Analytics for IT Application Management Services. - Ta Hsin Li; Rong Liu; Noi Sukaviriya; Ying Li; Jeaha Yang; Michael Sandin; Juhnyoung Lee (IEEE SCC, 2014)

Estimating and applying service request effort data in application management services. - Ying Li; Ta Hsin Li; Kaan Katircioglu (Int. J. Bus. Process. Integr. Manag., 2014)