Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support. - Stephen Obadinma; Faiza Khan Khattak; Shirley Wang; Tania Sidhorn; Elaine Lau; Sean Robertson; Jingcheng Niu; Winnie Au; Alif Munim; Karthik Raja K. Bhaskar (EMNLP (Industry Track), 2022)