A survey of application service providing in the european market. - Tanja Klostermann; Thomas Specht (Communications, Internet, and Information Technology, 2004)

Next generation ASP platform: Business processes, requirements and system architecture. - Thomas Specht; Tanja Klostermann (Communications, Internet, and Information Technology, 2004)

Design of a feedback control system for the optimization of technical customer service collaboration processes. - Tanja Klostermann; Dieter Spath (CollaborateCom, 2005)