Pitfalls in Persuasion: How Do Users Experience Persuasive Techniques in a Web Service? - Katarina Segerståhl; Tanja Kotro; Kaisa Väänänen-Vainio-Mattila (PERSUASIVE, 2010)

Constructing innovative users and user-inclusive innovation communities. - Eva Heiskanen; Sampsa Hyysalo; Tanja Kotro; Petteri Repo (Technol. Anal. Strateg. Manag., 2010)