Measuring Website Usability. - Jared M. Spool; Tara Scanlon (CHI Extended Abstracts, 1997)

Product usability: survival techniques. - Jared M. Spool; Tara Scanlon; Carolyn Snyder (CHI Conference Summary, 1998)

Web sites that work: designing with your eyes open. - Jared M. Spool; Will Schroeder; Tara Scanlon; Carolyn Snyder (CHI Conference Summary, 1998)

Measuring Website usability. - Jared M. Spool; Tara Scanlon; Carolyn Snyder; Will Schroeder (CHI Conference Summary, 1998)

Measuring web-site usability. - Jared M. Spool; Tara Scanlon; Lori Landesman; Matthew Klee (CHI Extended Abstracts, 2000)