A process improvement approach based on the Value Stream Mapping and the Theory of Constraints Thinking Process. - Tatiane Pereira Librelato; Daniel Pacheco Lacerda; Luis Henrique Rodrigues; Douglas Rafael Veit (Bus. Process. Manag. J., 2014)

Identification and quantification of influent factors in perceived quality of the e-service provided by a university. - Liziane Silva Menezes; Miguel Afonso Sellitto; Tatiane Pereira Librelato; Miriam Borchardt; Giancarlo Medeiros Pereira (Bus. Process. Manag. J., 2016)