Implementation of a Customer Services Information Systems Strategy in a Higher Education Context - An Integrative Perspective. - Tayfour A. Mohammed; Helen J. Richardson (Organizational Dynamics of Technology-Based Innovation, 2007)

The Art of Existence and the Regimes of IS-enabled Customer Service Rationalization: A Study of IT Service Management in the UK Higher Education. - Tayfour A. Mohammed (ICIS, 2008)