Performance Evaluation of Call Center Agents by Neural Networks. - Hui-Huang Hsu; Te-Chan Chen; Wei-Tsung Chan; Jung-Kuei Chang (AINA Workshops, 2016)

Identification of Negative Comments on Internet Forums. - Jung-Kuei Chang; Wei-Yun Hsu; Te-Chan Chen; Hui-Huang Hsu (IMIS, 2016)