The Use of Mobile Applications in Shopping: A Focus on Customer Experience. - Marko Mäki; Teemu Kokko (Int. J. E Serv. Mob. Appl., 2017)

Digital Tools in Service Competence Development - Case: Learning Verbal Judo Digitally. - Marko Mäki; Teemu Kokko (J. Serv. Sci. Res., 2019)