Chatbot-mediated public service delivery A public service value-based framework. - Tendai Makasi; Alireza Nili; Kevin C. Desouza; Mary Tate (First Monday, 2020)

Public Service Values and Chatbots in the Public Sector: Reconciling Designer efforts and User Expectations. - Tendai Makasi; Alireza Nili; Kevin C. Desouza; Mary Tate (HICSS, 2022)

A Typology of Chatbots in Public Service Delivery. - Tendai Makasi; Alireza Nili; Kevin C. Desouza; Mary Tate (IEEE Softw., 2022)

Revealing the Root Causes of Digital Health Data Quality Issues: A Qualitative Investigation of the Odigos Framework. - Rebekah Eden; Rehan Syed; Tendai Makasi; Robert Andrews 001; Arthur H. M. ter Hofstede; Moe Wynn; Raelene Donovan; Robert Eley; Andrew Staib (HICSS, 2023)