Implementing an IT service information management framework: The case of COTEMAR. - Teresa Lucio-Nieto; Ricardo Colomo-Palacios; Pedro Soto-Acosta; Simona Popa; Antonio de Amescua Seco (Int. J. Inf. Manag., 2012)

Exploring ITIL® Implementation Challenges in Latin American Companies. - Teresa Lucio-Nieto; Dora Luz González-Bañales (Int. J. Inf. Technol. Syst. Approach, 2019)

Implementation of a Service Management Office Into a World Food Company in Latin America. - Teresa Lucio-Nieto; Dora Luz González-Bañales (Int. J. Inf. Technol. Syst. Approach, 2021)

Good Practices in ITSM Learning: A Business Simulation-Game-Based Approach for Engineering Students. - Teresa Lucio-Nieto; Dora Luz González-Bañales (EDUCON, 2024)

Evaluating Well-Being to Enhance Leadership: An Exploratory Study in Information Technology Engineering Students. - Teresa Lucio-Nieto; Dora Luz González-Bañales (EDUCON, 2025)