Joint monitoring of post-sales online review processes based on a distribution-free EWMA scheme. - Texian Zhang; Zhen He 001; Xiujie Zhao; Liang Qu (Comput. Ind. Eng., 2021)

Monitoring negative sentiment scores and time between customer complaints via one-sided distribution-free EWMA schemes. - Texian Zhang; Zhen He 001; Amitava Mukherjee 002 (Comput. Ind. Eng., 2023)

Service failure monitoring via multivariate multiple linear regression profile schemes with dimensionality reduction. - Texian Zhang; G. Alan Wang; Zhen He 001; Amitava Mukherjee 002 (Decis. Support Syst., 2024)