Predictive model for customer satisfaction analytics in E-commerce sector using machine learning and deep learning. - Hoanh-Su Le; Thao-Vy Huynh Do; Minh Hoang Nguyen; Hoang-Anh Tran; Thanh-Thuy Thi Pham; Nhung Thi Nguyen; Van-Ho Nguyen (Int. J. Inf. Manag. Data Insights, 2024)