Service level and Value to Customer as key business drivers: a case studying a leader truck industry. - Maximiliano Cascini; Manuela Maini; Thiago Barroero (E-Government, ICT Professionalism and Competences Service Science, 2008)

Aligning IT Service Levels and Business Performance: A Case Study. - Thiago Barroero; Gianmario Motta; Giovanni Pignatelli; Mario A. Bochicchio; Antonella Longo; Alessandra Raffone (IEEE SCC, 2010)

Business Capabilities Centric Enterprise Architecture. - Thiago Barroero; Gianmario Motta; Giovanni Pignatelli (EAI2N, 2010)

Sustainable Service Level Agreements. - Thiago Barroero; Gianmario Motta; Marco Durante (IEEE SCC, 2011)

General Enterprise Framework (GEF). - Gianmario Motta; Daniele Sacco; Thiago Barroero (SOLI, 2012)

Forecasting in Multi-skill Call Centers: A Multi-agent Multi-service (MAMS) Approach: Research in Progress. - Gianmario Motta; Thiago Barroero; Daniele Sacco; Linlin You (ICSSI, 2013)