The XSEDE ticket system: from concept to implementation. - Michael Campfield; Mike Pingleton; Stephen Taylor McNally; Tabitha K. Samuel; Michael Andrew Packard; Thomas Maiden (XSEDE, 2013)

Evaluating the Wide Area Classroom after 10, 500 HPC Students. - John Urbanic; Thomas Maiden (EduHPC@SC, 2018)

Evaluating the Wide Area Classroom After 24, 000 HPC Students. - John Urbanic; Thomas Maiden; Valerie Rossi (CoRR, 2024)