Integrating the Emotional Intelligence into the Virtual Technical Support Engineer. - Andrey Kiselev; Benjamin Alexander Hacker; Thomas Wankerl; Yoshimasa Ohmoto; Niyaz Abdikeev; Toyoaki Nishida (Modeling Machine Emotions for Realizing Intelligence, 2010)

Toward incorporating emotions with rationality into a communicative virtual agent. - Andrey Kiselev; Benjamin Alexander Hacker; Thomas Wankerl; Niyaz Abdikeev; Toyoaki Nishida (AI Soc., 2011)