Mining customer product reviews for product development: A summarization process. - Tianjun Hou; Bernard Yannou; Yann Leroy; Emilie Poirson (Expert Syst. Appl., 2019)

Mining Changes in User Expectation Over Time From Online Reviews. - Tianjun Hou; Bernard Yannou; Yann Leroy; Emilie Poirson (CoRR, 2020)