Ideal Types of Online Shoppers - A Qualitative Analysis of Online Shopping Behavior. - Eeva Kettunen; Tiina Kemppainen; Matias Lievonen; Markus Makkonen; Lauri Frank; Tuomas Kari (MCIS, 2018)

How Are Negative Customer Experiences Formed? A Qualitative Study of Customers' Online Shopping Journeys. - Tiina Kemppainen; Lauri Frank (BIS (Workshops), 2019)

Exploring Online Customer Experience Formation: How do Customers Explain Negative Emotions during Online Shopping Encounters? - Tiina Kemppainen; Markus Makkonen; Lauri Frank (Bled eConference, 2019)

The Effects of Individual Values on Online Shopping Spending. - Markus Makkonen; Lauri Frank; Tiina Kemppainen (Bled eConference, 2019)

Identifying the Ideal Types of Online Shoppers: A Qualitative Analysis of Online Shopping. - Eeva Kettunen; Tiina Kemppainen; Matias Lievonen; Markus Makkonen; Lauri Frank; Tuomas Kari (Int. J. E Serv. Mob. Appl., 2020)

Barriers to Responsible Consumption in e-Commerce: Evidence from Fashion Shoppers. - Tiina Kemppainen; Lauri Frank; Markus Makkonen (Bled eConference, 2021)

The Effects of Consumer Demographics and Payment Method Preference on Product Return Frequency and Reasons in Online Shopping. - Markus Makkonen; Lauri Frank; Tiina Kemppainen (Bled eConference, 2021)

Positive Online Customer Experience as an Antecedent of the Willingness to Share Information with an E-Commerce Retailer. - Jussi Nyrhinen; Tiina Kemppainen; Miia Grénman; Lauri Frank; Markus Makkonen; Terhi-Anna Wilska (EMCIS, 2021)

Barriers to Data-Driven Decision-Making Among Online Retailers. - Tiina Kemppainen; Lauri Frank; Markus Makkonen; Antti Kallio (Bled eConference, 2022)

Customer-Brand Relationships in the Context of Digital Brands. - Tiina Paananen; Lauri Frank; Tiina Kemppainen (Bled eConference, 2022)

What is meaningful for responsible shoppers in online fashion retail? - Tiina Kemppainen; Lauri Frank; Veera Luhtanen (STPIS, 2022)

How Can Favorite Digital Services Enhance Users' Digital Well-Being? A Qualitative Study. - Tiina Kemppainen; Tiina Paananen (EMCIS (2), 2023)