Measuring the Success of Social Media: Matching Identified Success Factors to Social Media KPIs. - Timo Hammerl; Susanne Leist; Josef-Michael Schwaiger (HICSS, 2019)

Identifying Critical Success Factors for the Implementation of a Social Knowledge Management in the Public Sector. - Timo Hammerl (HICSS, 2021)

UR: SMART-A tool for analyzing social media content. - Josef-Michael Schwaiger; Timo Hammerl; Florian Johannsen; Susanne Leist (Inf. Syst. E Bus. Manag., 2021)