"I'm Disabled and Married to a Foreign Single Mother". Public Service Chatbot's Advice on Citizens' Complex Lives. - Linett Simonsen; Tina Steinstø; Guri Verne; Tone Bratteteig (ePart, 2020)

How Can I Help You? A chatbot's answers to citizens' information needs. - Guri B. Verne; Tina Steinstø; Linett Simonsen; Tone Bratteteig (Scand. J. Inf. Syst., 2022)