University Quality Measurement Model Based on Balanced Scorecard. - Thalia Obredor-Baldovino; Harold Arturo Combita-Niño; Tito J. Crissien-Borrero; Emiro de la Hoz Franco; Diego Beltrán; Iván Ruiz; Joaquín F. Sánchez; Carlos Andrés Collazos Morales (ICAI, 2019)