Situated Learning in Bankberatungen. - Peter Heinrich; Tobias Giesbrecht; Mehmet Kiliç; Gerhard Schwabe (DeLFI, 2012)

A Self-Determination Perspective on IT-Based Citizen Advisory Support. - Tobias Giesbrecht; Joachim Pfister; Gerhard Schwabe (HICSS, 2012)

Learning with Facilitation affordances: the Case of Citizens' Advice Services. - Tobias Giesbrecht; Birgit Schenk; Gerhard Schwabe (ECIS, 2014)

Herzlich Willkommen! Szenarien und Anforderungen für eine interaktive Neubürgerberatung. - Gerhard Schwabe; Birgit Schenk; Tobias Giesbrecht (FTVI/FTRI, 2014)

Back in Sight, Back in Mind: Picture-Centric Support for Mobile Counseling Sessions. - Tobias Giesbrecht; Tino Comes; Gerhard Schwabe (CSCW, 2015)

Advancing Collaboration Engineering: New ThinkLets for Dyadic Problem Solving and an Application for Mobile Advisory Services. - Gerhard Schwabe; Robert O. Briggs; Tobias Giesbrecht (HICSS, 2016)

Smart advisors in the front office: Designing employee-empowering and citizen-centric services. - Tobias Giesbrecht; Hans Jochen Scholl; Gerhard Schwabe (Gov. Inf. Q., 2016)

Service encounter thinklets: how to empower service agents to put value co-creation into practice. - Tobias Giesbrecht; Gerhard Schwabe; Birgit Schenk (Inf. Syst. J., 2017)