Towards Social CRM - Scoping the Concept and Guiding Research. - Tobias Lehmkuhl; Reinhard Jung (Bled eConference, 2013)

Towards a Maturity Model for the Adoption of Social Media as a Means of Organizational Innovation. - Tobias Lehmkuhl; Ulrike Baumöl; Reinhard Jung (HICSS, 2013)

Value Creation potential of Web 2.0 for SME - Insights and Lessons Learnt from a European Producer of Consumer Electronics. - Tobias Lehmkuhl; Reinhard Jung (Int. J. Cooperative Inf. Syst., 2013)

Features for Social CRM Technology - An Organizational Perspective. - Torben Küpper; Reinhard Jung; Tobias Lehmkuhl; Alexander Wieneke (AMCIS, 2014)

Performance Measures for Social CRM: A Literature Review. - Torben Küpper; Reinhard Jung; Tobias Lehmkuhl; Sebastian Walther; Alexander Wieneke (Bled eConference, 2014)

Social CRM Performance Model: An Empirical Evaluation. - Torben Küpper; Tobias Lehmkuhl; Nicolas Wittkuhn; Alexander Wieneke; Reinhard Jung (Bled eConference, 2015)

Assessment Schema for Social CRM Tools: An Empirical Investigation. - Torben Küpper; Alexander Wieneke; Nicolas Wittkuhn; Tobias Lehmkuhl; Reinhard Jung (Bled eConference, 2015)

Social CRM Performance Dimensions: A Resource-based View and Dynamic Capabilities Perspective. - Nicolas Wittkuhn; Tobias Lehmkuhl; Torben Küpper; Reinhard Jung (Bled eConference, 2015)

Conceptualising and Exploring User Activities in Social Media. - Marcel Rosenberger; Tobias Lehmkuhl; Reinhard Jung (I3E, 2015)

Technology Use of Social Media within Customer Relationship Management: An Organizational Perspective. - Torben Küpper; Tobias Lehmkuhl; Alexander Wieneke; Reinhard Jung (PACIS, 2015)

Evaluating Social CRM Performance: An Organizational Perspective. - Torben Küpper; Alexander Wieneke; Tobias Lehmkuhl; Reinhard Jung (PACIS, 2015)

Measuring Social CRM Performance: A Preliminary Measurement Model. - Torben Küpper; Torsten Eymann; Reinhard Jung; Tobias Lehmkuhl; Sebastian Walther; Alexander Wieneke (Wirtschaftsinformatik, 2015)