What Happens to Digital Feedback?: Studying the Use of a Feedback Capture Platform by Care Organisations. - Andy Dow; John Vines; Toby Lowe; Rob Comber; Rob Wilson (CHI, 2017)

Accountability Work: Examining the Values, Technologies and Work Practices that Facilitate Transparency in Charities. - Matthew Marshall; John Vines; Peter C. Wright; David S. Kirk; Toby Lowe; Rob Wilson (CHI, 2018)