Don't Just Talk About the Weather - Manage It! A System for Measuring, Monitoring, and Managing Internet Performance and Connectivity. - Cindy Bickerstaff; Ken True; Charles Smothers; Tod Oace; Jeff Sedayao; Clinton Wong (NETA, 1999)

Just Type Make! Managing Internet Firewalls, Including Router Access Control Lists, Sendmail Configurations, DNS Databases, and OS Upgrades, Using Make and Other Publicly Available Utilities. - Sally Hambridge; Charles Smothers; Tod Oace; Jeff Sedayao (NETA, 1999)

Peer Certification: Techniques and Tools for Reducing System Admin Support Burdens While Improving Customer Service. - Stacy Purcell; Sally Hambridge; David Armstrong; Tod Oace; Matt Baker; Jeff Sedayao (LISA, 2003)